Residential bike storage areas are located on GND.
Plans describing the locations of the bike storage areas can be found on the 'Services' page at the top of your screen, under the 'Maps' section of 'Building Documents'.
Bikes are not to be transported in lifts or through the main entry foyer at any time. Access to the bike storage areas is via your security fob. Please contact building management to arrange access permissions for your security fobs.
Monday-Friday: 7.30am – 4.00pm
Acacia Place Support
Monday-Friday: 2.00pm – 4.30pm
Assistant Building Manager(s)
Wednesday-Thursday: 8.30am – 5.00pm
Friday: 11.30am – 8.00pm
Saturday & Sunday: 9.30am – 6.00pm
For additional security fobs and remote controls visit the 'Services' page and follow the 'Additional Access Control' link. Building Management will arrange for your security fob or remote control to be programmed and provided to you once payment has been received.
Additional security fobs are $80.
Additional remote controls are $120.
Please speak to the building manager if you have concerns with another individual in the building disturbing your peaceful enjoyment of the property. Should you wish to lodge a formal complaint the building manager can provide you with a complaint form. This complaint form is forwarded to the Owners Corporation management team and you should receive a response within 2 business days outlining the process from there.
Please contact the Owners Corporation Manager (03 9522 8423) or your leasing agent should you require further information on the dispute resolution process. For afterhours assistance please contact the Police.
Please be advised that the insurance taken out by the Owners Corporation excludes cover for contents, carpets and fixtures and fittings within each apartment. Landlord insurance is applicable to Landlords and typically covers fixtures and fittings and public liability. Contents insurance is applicable to Owner Occupiers and typically covers the contents within an apartment and personal liability. Storage areas containing personal items are not covered by the Owners Corporation insurance policy. Owners must ensure their insurance covers their storage areas.
Any personal items on common property and vehicles are not covered by the Owners Corporation insurance. For more information please refer to the 'Residents Manual' by visiting the 'Standard Documents' section of the 'Services' page found at the top of your screen. It is recommended lot owners obtain contents and/or landlord insurance to cover public liability and damage to household and personal items inside their apartment, storage cage and/or car space.
If you believe there is a defect in your apartment you will need to notify Maintenance of a defect(s), please visit the ‘Services Page’.
If you are an owner-occupier, please lodge the defect as an apartment defect. If you are a tenant, please contact your agent to have your defect reported. Through the services page you will be able to submit a ‘support ticket’. The portal will notify Hamton’s customer care team, who will assess the issue, and if necessary notify the builder, who will contact you to arrange a convenient time to rectify the defect. Please note that Building Management is not responsible for maintenance issues inside your apartment. If you submit a support ticket for an issue which is not deemed a defect, you will be advised (depending on the issue, by either Hamton or the builder) how your issue can be resolved.
Often, very simple things which aren’t defects can be causing problems – e.g. power points switched off or taps turned off inside the cupboard under your sink causing the dishwasher not to work. Please note the following: After the 9-month DRP, any defects (which are not pre-existing) are your responsibility to rectify. An exception to the above is that certain aspects of your apartment (including the structure, waterproofing, appliances etc.) come with warranties which extend beyond the DRP. If you believe you have an issue which might be covered by a warranty, you need to contact the builder through the owner or the agent.
The builder will only respond to defects notified by apartment owners or their agents. Defects within apartments ARE NOT the responsibility of the Building Manager. The Building Manager works for the Owners Corporation to manage the common property within Sanctuary, not to manage issues within private apartments.
The Owners Corporation will organise for the inaccessible windows and external balcony balustrades to be cleaned a minimum of once per annum. Residents will be notified prior to the cleaning taking place.
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